What Does a Support Broker Do?

An OPWDD Support Broker is a trained professional who helps individuals and families navigate the Self-Direction process. Support Brokers are authorized by OPWDD and play a critical role in helping self-directing individuals build, manage, and maintain their person-centered support plans.

Key Responsibilities of a Support Broker

A Support Broker assists with developing the Individual Support Plan (ISP) and spending plan, helps identify and hire Direct Support Professionals, coordinates with the Fiscal Intermediary and Care Manager, ensures compliance with OPWDD regulations, and provides ongoing guidance and problem-solving as needs evolve.

Support Brokers are not case managers or service coordinators — they work specifically within the Self-Direction framework to help individuals exercise their right to direct their own care.

Why the Right Support Broker Matters

Choosing the right Support Broker is one of the most important decisions a self-directing individual or family will make. A great Support Broker does more than manage paperwork — they serve as a trusted educator, advocate, and partner throughout the self-direction journey.

The Broker Queen brings years of direct support experience, deep knowledge of the OPWDD system, and a genuine commitment to person-centered planning. We don't just help you navigate the system — we help you understand it, so you can make confident, informed decisions for yourself and your family.